Shipping Policy

Last updated: 1 July 2026

This Shipping Policy explains how orders from Parker & Lane New York are processed, shipped, tracked, and delivered. Please read it carefully before placing an order.

Parker & Lane New York is operated by Outlight Systems, registered in the Netherlands. Our full business details are provided at the end of this policy.

1. Where We Ship

We currently ship to the following destination:

United States

If your location is not available at checkout, we are currently unable to ship to your location.

For questions about shipping availability, please contact us at:

support@parkerandlane-newyork.com

2. Order Processing Time

Most orders are processed within 24 hours after order confirmation, excluding weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

During busy periods, public holidays, product launches, or seasonal peaks, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.

3. Estimated Delivery Times

After processing, your order will be dispatched, and delivery generally takes 7–10 working days.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may be affected by:

• Carrier delays;
• Customs processing, where applicable;
• Public holidays;
• Severe weather;
• High seasonal shipping volumes;
• Incorrect or incomplete shipping addresses;
• Other circumstances outside our reasonable control.

4. Shipping Costs

We currently offer free tracked shipping on all orders to the United States, where available at checkout.

Any available shipping options and costs will be clearly shown at checkout before you complete your purchase.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and tracking link where available.

You can track your order using:

• The tracking link in your shipping confirmation email;
• The Track Your Order page on our website;
• The carrier’s website, where applicable.

Tracking updates may take 24–72 hours to appear after dispatch, especially for shipments passing through multiple carrier networks.

If your tracking has not updated after 5 working days, please contact us at:

support@parkerandlane-newyork.com

Please include your order number so we can assist you as quickly as possible.

6. Customs, Duties, and Import Taxes

For orders delivered to the United States, taxes, customs duties, and import charges may depend on the value of the order, the shipping origin, and applicable U.S. customs rules.

Where applicable, taxes may be collected at checkout. For some orders, import duties, customs fees, or carrier handling fees may be charged by the carrier or customs authority before delivery.

Any customs duties, import taxes, or carrier handling fees not collected at checkout are the responsibility of the customer, unless otherwise required by applicable law.

We declare all shipments accurately and at their correct value as required by law. We cannot mark orders as gifts or undervalue shipments on customs documents.

7. Delivery Issues

Delayed Orders

If your order has not arrived within the estimated delivery window, please first check your tracking link for the latest update.

If your order has not arrived within 20 working days after dispatch, please contact us at:

support@parkerandlane-newyork.com

We will review the tracking information and, where necessary, open an investigation with the carrier.

Depending on the outcome, we may arrange a replacement or issue a refund where appropriate.

Tracking Shows Delivered, but You Have Not Received It

If tracking shows that your order was delivered but you have not received it, please:

• Check around your delivery address, including any safe places;
• Ask neighbors, household members, or building reception;
• Check for a delivery notice from the carrier;
• Contact the carrier directly using your tracking number.

If the package still cannot be located after 5 working days, please contact us at:

support@parkerandlane-newyork.com

Please include your order number and tracking number so we can help investigate the issue.

Damaged Orders

If your package or clothing item arrives damaged, please contact us within 14 days of delivery at:

support@parkerandlane-newyork.com

Please include:

• Your order number;
• A description of the issue;
• Clear photos or videos of the damaged item;
• Clear photos of the packaging.

If the item is confirmed to have arrived damaged, faulty, or incorrect, we will arrange a suitable solution, such as a replacement or refund, at no additional cost to you.

8. Address Accuracy

Please make sure your shipping address is complete, accurate, and up to date before placing your order.

We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.

If you notice an address error after placing your order, contact us immediately at:

support@parkerandlane-newyork.com

We can usually update the address if the order has not yet been processed or dispatched. Once an order has been dispatched, address changes are generally no longer possible.

9. Failed Delivery or Refused Packages

If a package cannot be delivered because:

• The shipping address was incorrect or incomplete;
• The customer refused delivery;
• The customer did not collect the package from a pickup point within the carrier’s holding period;
• The carrier was unable to complete delivery after multiple attempts;

the package may be returned to us or to our fulfilment partner.

In these cases, we may deduct the original shipping costs, return shipping costs, or carrier fees from any refund, unless the failed delivery was caused by our error.

If you would like the order to be sent again, additional shipping costs may apply.

10. Lost Packages

If tracking has not updated for more than 10 working days and the order has not been delivered, we will treat the shipment as potentially delayed or lost and may begin a carrier investigation.

If the package is confirmed lost, or if the order remains undelivered 20 working days after dispatch without a clear resolution, we will offer an appropriate solution, such as a replacement or refund.

11. Shipping Origin and Fulfilment

Orders may be shipped from different fulfilment locations depending on product availability, destination, and logistics requirements.

Some orders may be shipped from fulfilment partners within the United States, while others may be shipped from international fulfilment partners. The estimated delivery times in this Shipping Policy already take these fulfilment routes into account.

Our order cut-off time is 5:00 PM EST. Orders placed after this cut-off time, during weekends, or on public holidays may be processed from the next working day.

Regardless of the shipping origin, Parker & Lane New York remains responsible for assisting you with order updates, tracking questions, delivery issues, returns, and refunds.

12. Contact Us

For shipping-related questions, tracking issues, or delivery concerns, please contact us:

Email:
support@parkerandlane-newyork.com

Customer service hours:
Monday – Friday: 09:00 – 17:00 EST
Saturday – Sunday: 09:00 – 13:00 EST

Average response time:
Within 24 hours on business days.

Business Information

Store name:
Parker & Lane New York

Operating company / Legal owner:
Outlight Systems

Registered office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands

Dutch Chamber of Commerce number (KvK):
42045311

VAT number:
NL869455904B01

Contact email:
support@parkerandlane-newyork.com