Contact Information
If you have any questions about your order, shipping, returns, refunds, sizing, product information, or our clothing and fashion pieces, our customer support team is here to help.
support@parkerandlane-newyork.com
For order-related questions, please include your order number so we can assist you as quickly as possible.
Customer Service Hours
Monday – Friday: 09:00 – 17:00 EST
Saturday – Sunday: 09:00 – 13:00 EST
Average Response Time
Within 24 hours on business days.
During busy periods, public holidays, product launches, or seasonal peaks, response times may be slightly longer. We appreciate your patience and will get back to you as soon as possible.
Business Information
Parker & Lane New York is a brand operated by Outlight Systems, registered in the Netherlands.
Brand name:
Parker & Lane New York
Operating company / Legal owner:
Outlight Systems
Registered office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Dutch Chamber of Commerce number (KvK):
42045311
VAT number:
NL869455904B01
Contact email:
support@parkerandlane-newyork.com
Contact by Post
Outlight Systems / Parker & Lane New York
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Important Notice
Please do not send returns to our postal address without contacting us first.
To request a return, please email support@parkerandlane-newyork.com and wait for our return instructions.
Returns sent without prior authorization may be delayed or refused.